15% discount on every order for club members Join is free
15% discount on every order for club members Join is free
Ella Sun » FAQ
Planning your stay? We’re so excited to host you!
Here’s everything you might want to know before arriving — and if something’s missing, don’t hesitate to reach out. We’re here for you.
We host families and family-style stays.
Groups of friends? Let’s chat — we’re happy to consider it with prior approval from our manager.
Yes. Every villa includes a Shabbat plate and a hot water kettle for your convenience.
We get it — plans change. Here’s how it works:
– 30+ days before arrival – Full refund (yes, including what you’ve already paid)
– 15–29 days – 35% cancellation fee
– 8–14 days – 65% cancellation fee
– 7 days or less – 100% cancellation fee
Notable exceptions apply in extreme cases (security situations, emergency military duty, etc.). In those cases, you can cancel the day before your stay and receive a full refund.
Our kitchens are ready for you, fully stocked with: Instant coffee, black coffee, coffee capsules, and sugar.
We don’t provide spices or other cooking products for health and allergy reasons.
Of course. Each guest receives: 3 towels, Bed linens, Body wash
Yes! Our pools are heated to a cozy 30°C from September through June.
Have a special request? Let us know in advance — we’re happy to help.
To secure your booking, we charge 10% upfront.
The remaining balance is due up to 3 days before arrival.
You can pay by:
– Credit card – up to 3 interest-free installments (you can even split across multiple cards!)
– Bank transfer or multiple transfers
Please note: We do not accept cash.
Weekdays – Check-in from 15:00 | Check-out by 11:00
Saturdays – Sleep in a little. Check-out is at 14:00
Holidays & Special Dates – Times may vary. Just ask us!
We love furry guests! Just inform us in advance — prior arrangement approves pet stays only.
Smoking is allowed in outdoor spaces — balconies and courtyards only.
Weekdays – Check-in from 15:00 | Check-out by 11:00
Saturdays – Sleep in a little. Check-out is at 14:00
Holidays & Special Dates – Times may vary. Just ask us!
We love furry guests! Just inform us in advance — prior arrangement approves pet stays only.
Smoking is allowed in outdoor spaces — balconies and courtyards only.